TERMS AND CONDITIONS - FOTKYNATORTY.SK
These terms and conditions apply to all products and services offered through our e-shop, Fotkynatorty.sk.
Seller: Fotkynatorty.sk (hereinafter referred to as "Fotkynatorty.sk")
Contact:
- Phone: +421 903 111 248
- Email: info@fotkynatorty.sk
- Address: Fotkynatorty.sk/MAKE Solutions, Tammiston kauppatie 9, 01510 Vantaa, Finland
- VAT: FI26950071
1. Right to Change Prices and Cancel Orders
Fotkynatorty.sk reserves the right to adjust prices without prior notice; however, the prices of confirmed orders remain unchanged. We also reserve the right to cancel an order in the event of unforeseen circumstances beyond our control. In such cases, customers will receive a full refund of any payment made.
2. Payment for Goods and Services
An order is confirmed only after successful payment is received. Payments can be made by credit card or PayPal. For special bank transfer requests, please contact customer service for details. Goods will be shipped upon receipt of payment.
3. Contacting the Customer in Case of Uncertainties and Order Content
If there are any ambiguities or inaccuracies in the order, such as when the requested image size exceeds the selected format, or if essential information is missing, our customer service will contact the customer by email or phone to modify the order as desired. Changes may affect the price and delivery date.
For special requests, we recommend specifying them directly in the order notes to ensure our design and customer service teams can process the order accurately. After submitting an order, we recommend that the customer carefully check all attached images, photos, and text for accuracy.
All changes and additions are accepted only in written form and must be confirmed by our customer service. Unapproved changes or changes sent by other means are not subject to complaint. Images that have already been approved by the customer cannot be claimed (applies only to custom orders; other types of orders do not require design approval). Once the preview is approved and the order is in production, no further modifications are possible.
Previews are not provided for products in a fixed format. If specific requests for image modifications (such as shape or text changes) are not mentioned, these adjustments cannot be claimed.
If the customer needs assistance with format, size, or materials, they may contact Fotkynatorty.sk's customer service for advice and information. If a photo, logo, or image is not included with the order, the customer will be notified by email or phone to provide the missing file. Important notice: Late delivery of these files may delay the overall delivery time.
Fotkynatorty.sk accepts images in the following formats: .pdf, .jpg, .jpeg, .tiff, .png, and .gif. For other formats, the customer should contact customer service for format adjustment.
Fotkynatorty.sk does not verify or assume responsibility for the content of files sent by the customer. The customer bears full responsibility for the content of the images provided.
4. Intellectual Property Protection
By purchasing our edible images, the customer does not purchase the design or edited graphic files from Fotkynatorty.sk but acquires the specific product – an edible image – for single-use. Digital versions of designs are not provided due to licensing conditions. Watermarked images are provided to protect the intellectual property of Fotkynatorty.sk and our partners.
If the customer orders the same image again, all graphic adjustments and preparations will need to be paid for again, as edited images are deleted from our database after a specified period. To ensure data security, all customer-provided images and attachments are deleted from our database within 7 to 30 business days.
5. Graphic Adjustments and Ordering Options
Basic graphic adjustments, such as simple text additions or shape modifications, are included in the product price. Custom orders have defined fees for adjustments or new options and services with corresponding charges (e.g., circular designs).
Currently, all image adjustments are purely graphic; images are not physically cut. If a customer chooses a circular shape, this is a graphic modification only. At the customer's request, decorations can be added to circular images as an additional service. The image is produced in a rectangular format with a graphic circle so that the customer can easily cut it out.
A. Finished Products
All edible images offered in the Fotkynatorty.sk e-shop are fixed and unchangeable. Basic additional services like adding text, resizing, changing shape (other than rectangular), and adding decorations are available at no extra charge. If the customer wishes to modify the finished image significantly, they should contact Fotkynatorty.sk’s customer service to arrange a custom order with an additional fee. Previews are not sent for custom orders.
B. Uploading Own Images
Several products allow customers to upload their own images/photos for further processing. Basic adjustments like text additions and shape/size modifications are free of charge. The customer is responsible for the quality of the image or photo submitted. Fotkynatorty.sk is not responsible for the quality of uploaded images.
D. Custom Image Editor
The editor is intended for more experienced users who wish to create their own images directly on the site. Orders created in this manner will not be modified further. Please note that low resolution or poor-quality images may affect print quality, and complaints regarding print quality are not possible in this option. The customer immediately sees their design in this option, and Fotkynatorty.sk does not send additional previews.
C. Custom Orders
If a customer needs specific graphic adjustments, such as image searching, photomontages, or adjustments requiring complex communication (e.g., sending a cake photo for inspiration), we offer custom orders. Fotkynatorty.sk's design center will assess image quality, find better versions if necessary, add required text, adjust sizes, and ensure the best result based on the agreement. These services are time-intensive, so they are only available for verified customers who appreciate quality. Orders are specified in writing, and the price is determined only after evaluating all materials.
6. Product Delivery
Paid orders are dispatched via the selected carrier on the same business day if received by 12:00 for GLS courier or by 15:00 for Slovak Post, provided there are no uncertainties in the order.
The approximate delivery time is indicated during the choice of delivery method. Fotkynatorty.sk is not responsible for delays caused by unforeseen factors. Tracking numbers are provided for selected delivery options.
In case of return, costs are covered by the customer. The goods must be collected promptly to avoid return or loss.
7. Product Prices, Fees, and Active Customer Communication
All Fotkynatorty.sk products are available at fixed prices. Changes beyond listed options are available only by individual arrangement and may incur a graphic adjustment or product modification fee.
Fotkynatorty.sk also offers custom-made images, including edible cutouts or decorative circles, which require additional time and cost. These services should be arranged individually. Payments are made in advance, and processing begins after payment is received.
Customer service is available from 9:00 to 17:00 on weekdays.
8. Non-returnable Goods
Edible products purchased from our e-shop Fotkynatorty.sk are non-returnable. In accordance with EU legislation, specifically Article 16 (d) of Directive 2011/83/EU on consumer rights, food and custom-made products, such as our edible images that are packaged with a protective layer, cannot be returned.
These products are made according to specific customer requirements, and due to their nature (i.e., food products or products tailored to individual specifications), they are exempt from the general rules for returns.
Our company guarantees that all products that leave our production are defect-free and properly packaged to ensure their protection during transport. If you discover any damage to the product, please contact our customer service and send photographic documentation along with detailed information. (Note: Fotkynatorty.sk is not responsible for damages caused during transport or improper storage). The customer is obligated to check the condition of the product upon receipt, especially the condition of the packaging, which must be intact, and ensure that the plastic wrapping, which is used for food preservation, is secure.
If the product is damaged during transport, please contact our customer support, which will handle the complaint and communication with the carrier in accordance with legal deadlines. Our products generally have a shelf life of 2 years from the production date, in accordance with the expiration date indicated on the packaging.
If the image dries out, the responsibility for this issue lies with improper sealing of the packaging. Fotkynatorty.sk is not responsible for damage to products that have dried out in a dry environment or have been improperly stored.
9. Payment Methods
We offer several payment options for your convenience. These include:
- Credit card payments (Visa, Mastercard)
- Bank transfer (please provide payment details as indicated after placing your order)
- PayPal
By choosing your preferred payment method, you agree to the respective terms and conditions associated with the chosen payment provider. All payments are processed in a secure environment, and we ensure the safety of your personal data.
If you choose bank transfer as the payment method, please note that your order will only be processed after the payment has been received and verified by our system. This process may take a few business days.
10. Shipping and Delivery
Fotkynatorty.sk ships to various destinations, including Slovakia and Finland. Delivery times vary depending on the destination and the chosen shipping method. The estimated delivery times will be provided during the checkout process.
Shipping costs will be calculated based on the weight of your order and the delivery location. These will be clearly displayed at checkout.
We strive to ensure that all orders are shipped promptly. However, please be aware that delivery times may be affected by external factors such as holidays or transport delays.
Please note that the customer is responsible for providing accurate shipping details. If the provided address is incorrect or incomplete, we may not be able to deliver the products, and any additional costs incurred will be borne by the customer.
11.Privacy Policy
We are committed to protecting your personal information. Any personal data collected through our website, including your name, address, email, and payment details, will be used exclusively for the purpose of processing your order and improving your experience with us.
We will not share your personal data with third parties, except where necessary to process your order (e.g., payment providers, shipping carriers).
We comply with the applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR), and you have the right to access, correct, or delete your personal data at any time by contacting us.
12. Liability
Fotkynatorty.sk is not liable for any damages or loss resulting from misuse of the products purchased on our website. This includes, but is not limited to, allergic reactions, food intolerances, or any health-related issues.
Our liability is limited to the total value of the products purchased and does not extend to consequential damages or indirect losses.
We also do not bear responsibility for delays or failures in delivery caused by external factors such as weather conditions, strikes, or other unforeseen events beyond our control.
13. Force Majeure
Fotkynatorty.sk is not liable for any delays or failure to perform due to circumstances beyond our control, including but not limited to natural disasters, strikes, or government restrictions.
In the event of a force majeure situation, we will notify our customers as soon as possible and make reasonable efforts to fulfill orders or reschedule delivery.
14. Changes to Terms and Conditions
Fotkynatorty.sk reserves the right to update or modify these Terms and Conditions at any time. Any changes will be communicated through our website, and the updated version will be available for review.
By continuing to use our website and place orders, you agree to the latest version of these Terms and Conditions.
15. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of Slovakia and Finland. Any disputes arising from or related to these terms will be resolved by the competent courts in Slovakia or Finland, depending on the nature of the dispute.
Terms and Conditions Regarding Payment and Orders
Ordering
Products for ordering are selected by adding them to the shopping cart on our website. The order is considered submitted after the contents of the cart are paid for via the online store's checkout.
By placing an order, you agree to the selected delivery terms, product prices, and packaging and shipping costs. Once the order is successfully placed, a confirmation will be sent to the provided email address. This confirmation includes a list of the ordered products, prices, and other details, which the customer confirms by submitting the order.
An invoice for the paid order will be attached to the order confirmation.
Custom Orders
Custom orders are placed through all of our available communication channels, such as email, Messenger, WhatsApp, or by phone. When placing a custom order, please provide images or photos, the required dimensions (e.g., height) of each image/photo, and information about the desired delivery date. These details will help us verify if the custom order can be completed by the requested date and determine the exact size and format of the image.
Thank you for choosing Fotkynatorty.sk. - The most popular Slovak e-shop with edible cake toppers with timeless products and top-quality services.
Your satisfaction is our priority. If you have any questions or need assistance, feel free to contact us. We are here for you!
All rights reserved. Fotkynatorty.sk is protected by copyright and trademarks.
Contact:
Email: info@fotkynatorty.sk
Phone: +421 903 111 248
Headquarters:
Fotkynatorty.sk/MAKE Solutions, Tammiston kauppatie 9, 01510 Vantaa, Finland,
VAT/Tax ID: FI26950071